At NIRWAN FINTECH SOLUTIONS PRIVATE LIMITED, we strive to ensure a seamless shopping experience. This Refund Policy applies to purchases made through our Platform from third-party sellers.

1. Eligibility for Refunds

- Refunds are available only if the return complies with our Return Policy (below).

- Non-returnable items (e.g., innerwear, personalized products) are not eligible unless defective.

2. Refund Process

- Initiate a return request within the applicable return window (see Return Policy).

- Once the seller receives and verifies the returned product, we will process the refund.

- Refunds will be credited to the original payment method or as account credit (at our discretion).

3. Refund Timeline

- Online Payments: 5-7 business days after approval.

- Cash on Delivery (COD): 7-10 business days to the buyer’s bank account (details required during return).

4. Conditions

- Refunds cover the product cost only unless shipping was prepaid and non-refunded by the seller.

- We are not responsible for delays caused by payment gateways or banks.

5. Disputes

- If a seller denies a valid refund, contact our support team at nirwanfintechsolutionspvtltd@gmail.com for assistance.

- We may mediate but are not obligated to guarantee a resolution.