Grievance Redressal Policy
NIRWAN FINTECH SOLUTIONS PRIVATE LIMITED
At Nirwan Fintech, we value our users and are committed to providing a seamless and transparent experience. This Grievance Redressal Policy outlines the procedure for addressing user complaints, concerns, and disputes in a fair and timely manner.
The purpose of this policy is to:
Ensure effective resolution of user grievances.
Promote transparency and accountability in our customer service.
Comply with applicable legal and regulatory requirements.
This policy applies to all users of the Nirwan Fintech platform, including:
Buyers
Sellers
Vendors
Service partners
Grievances may include, but are not limited to:
Payment or refund issues
Product or service complaints
Order fulfillment delays
Misconduct by sellers or service providers
Technical or platform-related problems
Users may register their complaints through any of the following channels:
Contact Customer Support
Phone: +91-8447221302
Response Time: Within 48 hours
Resolution Time: Within 7 working days
We regularly review and analyze grievance data to:
Improve our platform, policies, and user experience
Identify recurring issues and address root causes
Ensure compliance with regulatory obligations
All grievances are handled with utmost confidentiality. User information is shared only with those involved in the resolution process, in compliance with our Privacy Policy.
This policy is in accordance with the Consumer Protection Act, 2019 and the Information Technology Act, 2000, along with other applicable regulations and guidelines.
