Issue Resolution Hierarchy
NIRWAN FINTECH SOLUTIONS PRIVATE LIMITED
At Nirwan Fintech, we are committed to resolving user concerns promptly and efficiently. To ensure every issue is addressed with care, we follow a structured Issue Resolution Hierarchy. Users can escalate their concerns step-by-step until the matter is fully resolved.
Contact When:
You have a general issue or inquiry regarding an order, payment, delivery, or platform usage.
How to Reach:
Phone: +91-8447221302
Response Time: Within 48 hours
Resolution Time: Up to 7 working days
Contact When:
Your issue remains unresolved or you're dissatisfied with the Level 1 response.
How to Reach:
Escalate via email or reference your ticket number with the subject line: "Escalation - Level 2"
Response Time: Within 72 hours
Resolution Time: Up to 10 working days
Always keep your order ID, ticket number, or transaction details handy for quicker assistance.
Most issues are resolved at Level 1. Escalation should be used only if necessary.
All communications are handled professionally and confidentially.
