Complaint Dealing Policy

1. How to File a Complaint

Users and Vendors can file complaints through:

• Customer Support Chat: Available on the Platform.
• Email: nirwanfintechsolutionspvtltd@gmail.com
• Phone: +91-8447221302

2. Complaint Categories

• Service Quality Issues: If a User is dissatisfied with the service provided.
• Vendor Misconduct: If a Vendor behaves inappropriately or does not show up.
• Payment & Refund Issues: If payments are not processed correctly.
• Technical Issues: Problems with the Platform functionality.

3. Complaint Resolution Process

• Step 1: Acknowledgment within 24 hours of complaint submission.
• Step 2: Investigation of the complaint by our team.
• Step 3: Resolution provided within 7-10 business days (may vary for complex cases).
• Step 4: If unresolved, Users may escalate the matter to higher authorities or relevant consumer forums.

4. Vendor Accountability

If multiple complaints are received against a Vendor, we may:

• Issue warnings.
• Suspend or remove the Vendor from the Platform.
• Impose penalties if necessary.